OzEscapes takes your privacy very seriously and for this reason we have developed a Privacy Statement outlining our approach to information collected on this site.

The use of the site does not require you to disclose personal information about yourself . However, there are certain areas which allow you to register in order to receive additional information.

When we collect personal information, we will tell you how we intend to use that information. We will only disclose it to companies specifically chosen by us as being providers of products or services likely to be of interest to you. We will not disclose it to any other 3rd party organisation without your agreement.

Some of the software used to run this site may contain cookies. A cookie is a very small text file that is placed on your hard drive by the server of the website you visit. It is an individual label, which identifies you as a visitor. It is a method commonly used by websites and helps to enrich the site functionality and therefore improve the user experience. It cannot deliver viruses.

OZESCAPES TERMS AND CONDITIONS

1. ABOUT THIS WEBSITE
1.1. The OzEscapes website is owned and operated by Dimension Australia (ABN 90 210 872 939)

1.2. Your use of the service, information text, graphics and materials provided via or on the website is governed by these terms and conditions and our privacy policy. By using the website you agree to be bound by these terms and conditions.

1.3. OzEscapes provides an online accommodation booking facility through Global Accommodation Search ('GAS'). The accommodation and its availability is supplied by third parties. OzEscapes acts as an intermediary between Accommodation Providers and users in order to provide users with the possibility to search, compare and book accommodation online. All accommodation is sourced from the Accommodation Provider directly or their authorised representative. Payment is made direct to the Accommodation Provider or their nominated representative. GAS endeavours to get all accommodation to provide their best rate but does not guarantee that the rate displayed is the best rate in the market. OzEscapes or GAS does not accept any liability for unavailability of accommodation caused by the accommodation providers.

1.4. Our service is based on information provided by Accommodation Providers such as hotels. We do our utmost to ensure that all information provided on this website is accurate. However, we cannot guarantee that all information is comprehensive and error free. Nor can we be held responsible for interruptions or non-delivery of information.

1.5. You must be at least 18 years of age to transact on this site.

2. LINKS TO OTHER WEBSITES
The website may contain links to third party websites. OzEscapes does not sponsor or endorse the operator's or content of any linked websites. Subject to any applicable Law which cannot be excluded, OzEscapes makes no warranties or representations regarding the quality, accuracy, merchant ability or fitness for purpose of any linked websites, material or products or services.

Links in GAS need to be created from the corresponding domain name. This is to assist in both the billing and reporting processes.

3. PRIVACY
Your privacy is important to OzEscapes. Please read our Privacy Policy for details on how we collect and handle your personal information.

4. CREDIT CARD GUARANTEE
4.1. Accommodation providers require credit card details in order to guarantee your reservation. Your credit card information will be sent directly to the accommodation providers. When you make a booking you will automatically enter into an agreement with the accommodation provider you have chosen. We will not charge your credit card, as you will pay for your stay at the accommodation provider. Note: In some cases where the accommodation provider does not have merchant facilities, GAS will collect the money on behalf of the accommodation provider.

4.2. In order to eliminate identity fraud, the accommodation provider will ask for photo identification to ensure your identity matches the booking.

4.3. You must be the credit card holder for any accommodation booking which you attempt to acquire via the website.

5. FREE OF CHARGE
5.1. Our service is free of charge to users. Unlike many other parties, OzEscapes will not add any additional fees, like reservation fees to your accommodation booking.

5.2. OzEscapes receives a payment from Global Accommodation Search for the provision of the OzEscapes referal service.

6. CANCELLATION
If you cancel an accommodation booking such cancellation will be according to the cancellation policy of the accommodation provider. We recommend you read the cancellation policy of the accommodation provider carefully. If you cancel or do not show up, the accommodation provider may charge you a fee which is, in most cases, equivalent to one nights stay. Note: OzEscapes or GAS will not charge you any cancellation fee. See point 4.1 If GAS collects payment and your booking is cancelled there may be a cancellation charge based on the accommodation providers terms and conditions.

A follow up email confirming the cancellation may be sent by GAS.

7. DISCLAIMER
7.1. Accommodation providers can alter information about their accommodation, prices and availability at any time. We therefore cannot guarantee that all the information is accurate and faultless, nor can we be held responsible for errors or inaccuracies in the supplied information.

7.2. OzEscapes does not accept liability for any indirect or consequential loss arising out of the use of or connected with the website or for any services provided by the website.

8. AVAILABILITY OF WEBSITE
8.1. As electronic services are subject to interruption and breakdown, access to the website is offered on an "as is" and "as available" basis only.

8.2. You are responsible for ensuring that you have alternative contingency plans in place when the website is unavailable.

8.3. OzEscapes may impose limits or restrictions on the use you may make of the website. OzEscapes may withdraw the website at any time and without notice to you.

8.4. You must not:

8.4.1 use any robot, spider, other automatic device or manual process to monitor, copy or extract any web pages on the website, or any of the content contained within, without prior written permission from OzEscapes ;

8.4.2 use any device, software or routine to interfere or attempt to interfere with the proper working of the website or any transaction or process being conducted on or through it;

8.4.3 take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the website; or

8.4.4 reverse engineer, reverse assemble or otherwise attempt to discover the source code or other arithmetical formula in respect of the software underlying the infrastructure and processes associated with the website.

Frequently Asked Questions

What is OzEscapes (roamfree)?

OzEscapes (roamfree) is similar to Google except it is accommodation specific and a commercial search, not a generic search. roamfree allows you to search, compare, check availability and book accommodation worldwide. In most cases, the accommodation provider's availability is automatically uploaded onto the roamfree.

How do I amend or cancel a booking?
Log back into your booking using your user name (email address) and password, choose the booking number you wish to change, and then click the modify button. This will display the instructions on who to speak to and relevant contact numbers. Please confirm any cancellation or amendment charges applicable to your changes at that time.

Who Collects Payment?
Unlike most on-line booking engines, the GAS system has been designed in such a way that your payment in most instances, goes directly to the accommodation provider. This means that the accommodation provider has your funds and hence your booking is much more secure than it is with other booking engines

Can I view my booking On-line?
Yes you can. By using the username (email address) and password you created at the time of making your booking, you will be able to view all bookings made. Simply click on the My Booking link at the top right hand corner of the home page.

How do I know that I am getting the best available rate?
GAS obtains it's year round and last minute availability from many different sources however the system has been designed to only show the best available rate.

When will my Credit Card be debited?

For most bookings, the debit takes place at time of check-in however some properties require full payment or part payment at the time of making the booking. Where an initial deposit or full payment is required at time of booking, this amount will be displayed on the booking screen and charged to your card when you submit your request. Alternatively check your confirmation for your individual accommodation provider's policy on deposits, amendments and cancellation fees.

What do I do if I have lost my Booking Confirmation?
Using the same username (email address) and password, log in again and all your existing bookings will be displayed. To reprint your confirmation you will need to access this from your email inbox.

Do I receive a Confirmation letter from the hotel or from OzEscapes?

At the completion of your reservation, you will receive a confirmation email from GAS. You should print this out and present it to the hotel at check-in. In some cases you may also receive a confirmation directly from the accommodation provider.

Is my booking guaranteed?
OzEscapes provides an availability search and booking facility for your specific request however ultimately the accommodation provider you choose is responsible for your booking. In most cases payment goes directly to them. This means that the accommodation provider has your funds and hence your booking is much more secure than it is with other booking engines

What will happen to my booking if I don't check-in at the accommodation I have selected?
Most accommodation providers have strict check-in and cancellation policies which would have been included with your confirmation. If you fail to meet those conditions and have not cancelled your booking within the specified time, you may still be charged for your stay.

I want to access my booking but I have forgotten my password. What can I do?
Using the "My Bookings" link at the top of GAS page click on the forgotten password link and enter your user name (email address) we will then forward your password back to your email address.

Am I able to add further bookings to my original reservation?
No, however by using the same user name (email address) and password, you may add a new booking with its own unique booking number to your existing bookings.

Will I be charged a fee if I Amend or Cancel my reservation?
Our system has been designed in such a way that your payment in most instances goes directly to the accommodation provider. The cancellation or amendment fee (if applicable) will depend entirely on the accommodation provider's policy. This policy will be detailed in your email confirmation or alternatively you can request this information from the hotel prior to making any change.

When I searched for accommodation, my chosen property showed available but was unavailable when I tried to book it. How can this happen?
Our reservation system in most cases operates in real time and shows up to last room availability. Until your booking is complete the room is not deemed to be sold at which time it is removed from the availability. It is possible for more than one person to request the same room at the same time. In this case whoever completes their booking first will secure the room. Any subsequent requests will now show unavailable.

Will my Credit Card details be secure?
GAS protects your personal and credit card details with the latest SSL (Secure Socket Layer) encryption technology. SSL encrypts information to prevent it being read during transmission over the Internet. For further information please refer to www.verisign.com.au

Where can I view the Roamfree.com Privacy Policy?
There is a link to the Privacy Statement at the bottom of all pages on this website.

Where can I view the Terms and Conditions?
There is a link to the Terms and Conditions at the bottom of all pages on this website.

What do I do if my question has still not been answered by the above questions and answers?

If your question is still not answered you are able to send us an email with your query and we will respond to you as soon as possible.